Terms and Conditions

Account registration and eligibility

To open an account at SpinCity Casino, you must be at least eighteen years of age or the minimum legal gambling age established by the laws of Zambia, whichever is higher. You are required to provide truthful and accurate personal information during registration, and you must promptly update your details should any changes occur.

Each individual is permitted to maintain only one active account. The creation of multiple accounts, whether directly or through proxies, third parties, or fictitious identities, constitutes a serious violation of these terms. SpinCity Casino reserves the right to close duplicate accounts, void associated transactions, and withhold any balances linked to such activity.

As part of our regulatory obligations, you may be asked to submit identification documents before your first withdrawal or at any subsequent point during your membership. Failure to complete the verification process within the specified timeframe may result in account restrictions until compliance is achieved.

Deposits, withdrawals, and financial provisions

SpinCity Casino supports a range of payment methods for depositing and withdrawing funds. The availability of specific methods may vary depending on your location and the policies of individual payment providers. Minimum and maximum transaction amounts are displayed within the cashier section of your account.

Withdrawal requests are subject to processing timelines that depend on the chosen payment method and the completion status of your identity verification. SpinCity Casino endeavours to process all approved withdrawal requests within three to five business days. The platform reserves the right to conduct additional security checks on transactions that exceed standard thresholds or exhibit unusual patterns.

Players acknowledge that currency conversion fees, bank charges, or intermediary costs imposed by third-party financial institutions are outside the control of SpinCity Casino and remain the responsibility of the account holder.

Promotional offers and wagering requirements

SpinCity Casino may periodically extend bonus offers, free spins, cashback deals, and other promotional incentives to eligible players. Each promotion is governed by its own specific terms, which detail qualification criteria, wagering multipliers, maximum bet limits while a bonus is active, game contribution weightings, and expiry dates.

Abuse of promotional offerings will not be tolerated. This includes but is not limited to opening multiple accounts to claim the same offer, employing betting strategies designed solely to satisfy wagering conditions with minimal risk, or colluding with other players. SpinCity Casino reserves full discretion to revoke bonuses and confiscate associated winnings where abuse is identified.

Unless explicitly stated otherwise in the promotion-specific terms, only one bonus may be active on your account at any given time. Accepting a new bonus while an existing one remains in progress may result in the forfeiture of both the prior bonus and any winnings derived from it.

Intellectual property and acceptable use

All content displayed on the SpinCity Casino platform, including but not limited to graphics, text, software, logos, audio clips, and visual designs, is the property of SpinCity Casino or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any platform content without prior written authorisation.

You agree to use SpinCity Casino's services solely for lawful personal entertainment purposes. Any attempt to interfere with platform operations, exploit software vulnerabilities, deploy automated scripts or bots, or engage in fraudulent activity will result in immediate account termination and may be reported to relevant law enforcement authorities.

Limitation of liability and dispute resolution

SpinCity Casino provides its gaming services on an as-available basis and does not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency technical interventions, and force majeure events may temporarily affect platform accessibility. The company shall not be held liable for losses incurred as a result of such interruptions.

In the event of a dispute concerning game outcomes, account balances, or the application of these terms, players should first contact our customer support team with a detailed written description of the issue. SpinCity Casino will investigate and respond within fourteen business days. Should the matter remain unresolved, players may escalate their complaint to the relevant licensing authority under whose jurisdiction the dispute falls.

These terms are governed by the regulatory frameworks established by the Lotteries and Gaming Board of Zimbabwe and the Curaçao Gaming Authority. SpinCity Casino reserves the right to amend these terms at any time, with material changes communicated to registered players via email or platform notification no fewer than seven days before taking effect.