Privacy Policy

Information we collect

When you register an account with SpinCity Casino, we collect identification details such as full name, date of birth, residential address, and government-issued document numbers required for verification under our licences from the Lotteries and Gaming Board of Zimbabwe and Curaçao Gaming Authority.

Technical data including IP addresses, device fingerprints, browser type, and operating system version is gathered automatically to maintain platform security and detect fraudulent behaviour.

Transaction records, gameplay history, and communication logs between you and our support agents are retained as part of our operational and regulatory obligations.

How we use your information

Personal data is processed to operate your account, verify your identity, execute financial transactions, and comply with anti-money laundering regulations applicable in our licensing jurisdictions.

We analyse aggregated and anonymised usage patterns to improve platform performance, develop new features, and enhance the overall player experience at SpinCity Casino.

Marketing communications are sent only where you have opted in. You may withdraw consent at any time through your account preferences or by contacting our data protection officer.

Data sharing and transfers

We may share personal information with payment processors, identity verification providers, and regulatory authorities where legally mandated or necessary for service delivery.

SpinCity Casino does not sell personal data to third parties for their independent marketing purposes. Any sub-processors engaged by us are bound by contractual data protection obligations.

Where data is transferred outside your country of residence, we ensure appropriate safeguards are in place consistent with international data protection standards.

Retention periods and your rights

Personal information is retained for the minimum period necessary to fulfil legal, regulatory, and operational requirements, after which it is securely deleted or anonymised.

You have the right to request access to your data, rectification of inaccuracies, restriction of processing, or erasure where permitted by law. Submit requests to our data protection contact, and we will respond within thirty days.

In certain circumstances we may be unable to delete information where retention is mandated by gambling regulations or ongoing legal proceedings.

Contact

• Data Protection Officer reachable at privacy@spincityvip.com
• Live chat support available through your SpinCity Casino account
• Regulatory complaint channels provided by the Curaçao Gaming Authority